Shipping & Delivery

The short version: Every order ships free. Your masks arrive in 7 to 12 business days, and we keep you updated the whole way. Here's exactly what happens after you hit that button.

What Happens After You Order

Step 1. Your order is confirmed. (Instantly) You'll get a confirmation email within minutes. If you don't see it, check spam, then email us at hello@getskinzie.com and we'll track it down.

Step 2. Your masks are packed. (1 to 3 business days) Each order is picked and sealed at our international fulfillment center. Most orders leave within 48 hours.

Step 3. Your tracking goes live. (2 to 4 business days after ordering) You'll get a shipping email with a tracking link the moment your package is scanned by the carrier. Tracking can take 24 to 48 hours to show movement after that first scan. That's normal.

Step 4. It arrives at your door. (7 to 12 business days total) Free shipping, tracked the entire way, delivered by your local carrier for the final stretch.

Why Not 2-Day Shipping?

Fair question. BioLift is a Korean-formulated hydrogel, and we ship direct from our fulfillment center instead of marking up prices to cover domestic warehousing. That's how a professional-grade collagen mask stays $35 instead of $70.

The trade is simple: a few extra days in transit for now, and a price that lets you use these every week instead of saving them for special occasions.

One tip from our customers: order your next box when you open your last 2 masks. You'll never have a Sunday night without one.

US Warehouses Are Coming

Here's what's next for us. BioLift is growing fast, and we're in the process of stocking US warehouses so orders can arrive in 2 to 4 days instead of 7 to 12.

Until then, we're doing something a little unusual: keeping the direct-ship price exactly where it is. Once domestic fulfillment kicks in, warehousing costs come with it, and pricing will likely reflect that.

So if you found us early, this is the trade: a slightly longer wait, and the lowest price BioLift will ever be.

Tracking Your Order

Your shipping email includes a live tracking link. You can also track anytime from the Track Order page in our menu using your order number and email.

Seeing tracking that hasn't moved in a couple of days? International packages are scanned at major checkpoints, not continuously. Gaps of 2 to 3 days between scans are completely normal, especially mid-journey. If your tracking hasn't updated in 5 or more business days, email us and we'll investigate with the carrier directly.

Our Delivery Promise

• Free shipping on every order. No minimums, no surprise fees at checkout.
• Every package is tracked. From our door to yours.
• If it's lost, we make it right. If your package is confirmed lost in transit or hasn't arrived within 20 business days, we'll reship your order or refund you in full. Your choice.
• Wrong or damaged items: Email a photo to hello@getskinzie.com within 7 days of delivery and we'll send a replacement right away. No returns needed.

And remember, every order is backed by our 90-Day Glow Guarantee. If BioLift doesn't work for your skin, you get your money back. The clock starts when your package arrives, not when you order.

Shipping FAQ

Where do you ship? We currently ship to the United States. Free, always.

Can I change my address after ordering? Email hello@getskinzie.com as fast as you can. If your order hasn't left the fulfillment center yet (usually within 24 hours of ordering), we can update it. Once it ships, we're unable to redirect it.

Do you ship to PO boxes? Yes.

Will I have to pay customs or import fees? No. US orders arrive with nothing extra to pay.

My order shows delivered but I don't have it. What now? First, check with household members, neighbors, and around side doors or mailrooms. Carriers sometimes mark packages delivered a few hours early. If it hasn't turned up within 48 hours of the delivery scan, email us and we'll file a trace and make it right.

I ordered multiple boxes. Will they arrive together? Yes. Bundles ship as one package with one tracking number.

Questions?

We're a small team and we answer every email.

hello@getskinzie.com We typically respond within 1 business day, Monday through Friday.